Privacy policy

Last Updated: June 24, 2026

ZZSURF operates this store and website, including information, content, features, tools, products, and services, in order to provide you, the customer, with an appropriate shopping experience (the "Services"). ZZSURF is supported by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase or any other transaction through the Services or when you communicate with us. In the event of a conflict between our Terms and Conditions of Service and this Privacy Policy, the Privacy Policy prevails with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services you confirm that you have read this Privacy Policy and understand what is described in relation to the collection, use and disclosure of your information.

The personal information we collect or process

When we use the term "personal data" we are referring to information that identifies or is reasonably related to you or another person. Personal data does not include information collected anonymously or anonymized so that it cannot identify or be linked to you. We may collect or process the following categories of personal data, including inferences drawn from such personal data, based on your interaction with the Services, where you live, and as permitted or required by applicable law:

• Records including your name, address, billing address, shipping address, telephone number, and email address.
• Financial Data including credit card, debit card and financial account numbers, card payment details, financial account details, transaction details, payment form, payment confirmation and other payment details.
• Account data including user name, password, security questions, preferences, and settings.
• Transaction data including items you view, add to cart, add to wish list or that you purchase, return, exchange or delete, and past transactions.
• Communications with us including information you include in communications with us, such as if you send a dispute to customer service.
• Device Information including information about your device, browser or network connection, IP address, and other unique identifiers.
• Use Information including information regarding your interaction with the Services, as well as how and when you interact with or explore the Services.

Sources of personal data

We may collect personal data from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or provide us with your personal data;
• Automatically through the Services including through your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we contract them to implement a certain technology and when they collect or process your personal data on your behalf;
• From our partners or third parties.

How we use your personal data

Based on how you interact with us or what Services you use, we may collect your personal data for the following purposes:

• To provide, personalize, and improve the Services. We use your personal information to provide you with the Services, as well as to apply our contract to you; process your payments; fulfill your orders; remember your preferences and items of interest to you; send you account-related notifications; process purchases, returns, exchanges, or other transactions; create, maintain, and manage your account; arrange shipping; facilitate returns and exchanges; allow you to post reviews; and to create a personalized shopping experience, such as with product recommendations related to your purchases. This may include using your personal information to personalize and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and advertising purposes, such as to send you marketing, advertising, and promotional communications via email, text message, or through the mail, and to show you online advertisements for products and services within our Services or on other websites, including based on items you have previously purchased or added to your shopping cart and other activities within the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account; provide a secure payment and shopping experience; detect, investigate, or take action against any fraudulent, illegal, unsafe, or harmful activities; and protect public safety and our Services. By choosing to use the Services and register an account you assume responsibility for protecting your credentials. We advise you not to share your user name, password and other login information with anyone.
• Communicating with you. We use your personal information to provide you with customer service; provide you with answers; provide you with effective services; and maintain our business relationship with you.
• Legal reasons. We use your personal data in accordance with applicable laws or in response to valid legal procedures, including requests from authorities or government agencies; to investigate or participate in testimony, potential or pending litigation, or other legal proceedings; to enforce or investigate potential violations of our terms or disclosures.

How we disclose personal information

In certain circumstances we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors, and other third parties performing services on our behalf (e.g., IT management, payment processing, data analytics, customer support, storage space, fulfillment, and shipping).
• With business and marketing partners to provide you with services and marketing announcements. For example, we use Shopify to deliver personalized ads with third-party services based on your online activity with merchants and different websites. Our business and marketing partners will use your data in accordance with their privacy policies. Depending on where you reside, you may have the right to ask us not to share your data to show you personalized ads and marketing based on your online activity with different merchants and websites. You can exercise your right to explicitly opt out of such uses here
• When you request or authorize us to disclose certain information to third parties, such as to ship your products, or when you use social media widgets or integrations for access.
• With our affiliates or within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy; in compliance with any legal obligations (including responding to subpoenas, search warrants, and similar requests); to enforce terms and conditions of service or disclosures; and to protect or defend the Services, our rights and the rights of our users or others.

Relationship with Shopify

The Services are supported by Shopify, which collects and processes personal data about your access to and use of the Services in order to offer and improve the Services for you. In order to offer and improve the Services for you, the data you submit to the Services will be transmitted to and shared with Shopify and third parties that may reside in countries other than your own. In addition, to help you protect, grow and improve your business, we use certain advanced features of Shopify that incorporate data and information received from you through your interactions with our store, as well as with other merchants and Shopify. To provide these advanced features, Shopify may use personal data collected from your interactions with our store, as well as with other merchants and Shopify itself. In such circumstances, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for such purposes. For more information about how Shopify uses your personal data and the rights you may have, you can review Shopify's Consumer Privacy Notice . Depending on where you reside, you may be able to exercise certain rights regarding your personal information here Shopify Privacy Portal link.

Third-party websites and links

The Services may feature links to websites or other online platforms operated by third parties. If you open links to sites that are not affiliated with or controlled by us, you may have to agree to their privacy and security policies and other terms and conditions. We do not guarantee nor are we responsible for the privacy and security of such sites, or for the accuracy, truthfulness, and reliability of the information contained therein. Information that you provide in public or semi-public contexts, including information that you share on third-party social platforms, may also be viewed by other users of the Services and/or users of those third-party platforms, without restriction on their use by us or third parties. Our inclusion of such links does not imply any endorsement by us of the content of such platforms or their owners or operators, except as disclosed on the Services.

Data of minors

The Services are not appropriate for use by minors and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian of a minor who has provided us with personal information, you may contact us using the contact information below to request its deletion. As of the effective date of this Privacy Policy, we are not aware of the "sharing" or "selling" (depending on how those terms are referred to in applicable laws) of personal information of individuals under the age of 16.

Security and data retention

Keep in mind that no security measure is perfect or impenetrable and that we cannot guarantee "absolute security." In addition, the data you send us may not be secure while being sent. We advise you to use only secure channels to communicate private or confidential information to us.

The length of time we retain personal information depends on several factors, such as whether we need that information to maintain your account, provide you with the Services, fulfill legal obligations, resolve disputes, or enforce other contracts and disclosures.

Rights and choices available to you

Depending on where you reside, you may have one or more of the rights related to personal data listed below. However, these rights are not absolute and may only apply in certain circumstances and it may happen that we refuse your request to the extent permitted by law.

• Right of access/knowledge. You may have the right to request access to your personal data in our possession.
• Right of deletion. You may have the right to request the deletion of your personal data in our possession.
• Right to Correction. You may have the right to request correction of your personal data in our possession.
• Right to portability. You may have the right to receive a copy of the personal data we hold about you and to ask us to transfer it to a third party under certain circumstances and with certain exceptions.
• Right to explicitly refuse the sale or sharing for targeted advertising. Depending on where you reside, you may have the right to explicitly refuse the "sale" or "sharing" of your personal data or its processing for purposes that fall under "targeted advertising," as outlined in applicable privacy laws. You can exercise your right to explicitly reject such uses here. Please note that if you visit our website and the Explicit Refusal preference is enabled for the General Privacy Control, we will automatically treat it as an explicit refusal request for the device and browser you use to visit the website. If we are able to associate the sending device with a Shopify account, we will apply the explicit refusal request to the account as well. For more information about the General Privacy Control you can visit https://globalprivacycontrol.org/. In addition to the General Privacy Control, we do not recognize other "Do Not Track" signals that may be sent by your browser or device.
• Management of communication preferences. We may send you promotional emails, and you can explicitly decline to receive them at any time by using the unsubscribe option in our emails. If you explicitly decline, we may still send you non-promotional emails, such as those related to your account or orders you have placed.

You may exercise any of these rights where indicated in the Services or by contacting us using the contact information below. For more information about how Shopify uses your personal data and your rights, if any, including your rights to data processed by Shopify itself, you can visit https://privacy.shopify.com/en.

You will not suffer any discrimination for exercising these rights. We may need to verify your identity before processing your requests, to the extent permitted by applicable laws. In accordance with applicable laws, you may appoint an authorized agent to make requests on your behalf in order to exercise your rights. Before we accept a request from an agent, we will ask him or her to provide us with proof that he or she has been authorized by you and may ask you to verify your identity directly. We will respond to your request within the reasonable time required by applicable laws.

Reclami

If you have any complaints about how we process your personal information, please contact us via the contact information below. Depending on where you reside, you may have the right to appeal our decision by contacting us through the contact details below, or to refer your complaint to your local data protection authority. For the EEA, you can find a list of responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal data outside the country where you reside.

If we transfer your personal data outside the European Economic Area or the United Kingdom, we will rely on reliable transfer mechanisms, such as the European Commission's Model Contractual Clauses, or equivalent contracts provided by the competent authorities in the United Kingdom, unless the data transfer is to a country that is deemed to provide an adequate level of protection.

Modifications to this Privacy Policy

We will update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory purposes. We will post the updated Privacy Policy on the website, change the "Last Updated" date, and issue a notice as required by applicable law.

Contatti

If you have any questions about our privacy policies or this Privacy Policy, or if you wish to exercise any rights you may have, please call , email us at info@zzsurf.com or contact us at Via Goffredo Mameli 48, Gallarate, VA, 21013, IT For the purpose of applicable data protection laws, we are the data controller of your personal information.