Returns and warranties

Ah, returns! That delicate dance between the customer and the product, where sometimes you realize that the dress isn't quite what you imagined (or that the surfboard isn't exactly your soul mate). But fear not, because here at ZZSurf, we've got it covered! (And we're not just talking about waves!)

If you've received an item that doesn't make your heart beat like you hoped, it's not the end of the world! You have 15 days to request a return. Yes, you heard me right! Fifteen days to decide if your purchase is an everlasting love affair or just a bolt from the blue. But remember, the item must be in the same condition you received it. So, no wild surfing with your new board before you decide!

To start the return process, simply contact us at info@zzsurf.com. Once you receive authorization (which sounds a bit like a passport to return), you can send your item back to our address. And don't worry, there are no secrets here: just follow the instructions we will give you!

But wait, there's more! If you have received a defective or wrong item, don't panic! Contact us right away and we will be happy to solve the problem. We are here for you, like a surfer ready to catch the right wave!

Now, let's talk about exceptions. Some items cannot be returned, such as perishables (because who would want to return a wilted salad, right?). And if you ordered something custom, well, that item is yours forever! (Unless you want to give it as a gift, but we're not sure that's a good idea!)

If you need a replacement, the fastest way is to return the item and then buy the one you want. It's like a double flip, but with less risk of falling over!

Finally, if you are in the European Union, you have a 14-day cooling off period. Yes, you read that right! Fourteen days to decide if your purchase is a smash hit or just a passing flirtation. And remember, the item must be in perfect condition, like a surfer preparing for his big wave!

So, fear not! With our return and warranty policies, you can surf the waves of life with peace of mind. And if you have questions, we're always here, ready to answer them like a wave coming back to shore!